FAQs

Welcome to our Frequently Asked Questions (FAQs) page. Below we have listed questions asked by Institutional Customers, Individual Customers, Technical Questions, and questions on Accessibility.

If you have a question that isn't answered here, please contact us.

Institutional customers

Free trials and subscriptions

1. Is it possible to have a free trial?

Yes, institutions may request free trials online, or by contacting us.

2. How do I subscribe to the Oxford Clinical Psychology products?

Click here to find out how to subscribe, or contact us.

3. How will I renew my subscription when it expires?

You will be contacted by OUP representatives when your subscription is about to expire.

Accessing the Oxford Clinical Psychology products

Access is provided for institutions by IP recognition or username and password. Other forms of access may be available through your institution, please contact your librarian for more information.

If you have any problems with accessing any of the products please contact our Technical Support team.

Librarian support

1. How do I get MARC records for the Oxford Clinical Psychology products?

You can download MARC records from our Subscriber Services page. Alternatively please contact our Technical Support team.

2. Do you have any materials I can use to promote my trial/subscription to users?

Yes. Materials can be found in our Librarian Resource Centre.

3. Can I see usage statistics for my institution?

Yes, you can run COUNTER-compliant usage stats for institutional subscribers, see Subscriber Services for more.

4. Can I add my library's logo to the website?

Yes you can. The subscribers name is also displayed.

5. Are the Oxford Clinical Psychology products OpenURL compliant?

Yes.

MARC Records

Download Oxford Clinical Psychology MARC records from our Subscriber Services page.

Individual customers

Free trials and subscriptions

1. Is it possible to have a free trial?

No, we do not provide free trials to individual customers.

2. How do I subscribe to the Oxford Clinical Psychology products?

Visit our web catalogue to see which titles are available to individual customers.

3. How do I activate my access token?

Some OUP books include access tokens which offer individual purchasers access to the online version of the book. If you have an access token, please refer to the URL given on the token, and follow the instructions to access the service. If you have difficulties, please contact our Technical Support team.

Accessing the Oxford Clinical Psychology products

1. How do I change my username?

You can change your username by contacting our Technical Support team.

2. I've forgotten my password. How do I login?

Click on the 'Forgotten your password' page. You will be prompted to enter your email address and your password will be resent to your email account.

3. I registered and now can't access my account. Why not?

Check that you are typing your email and password correctly — remember they are case sensitive. Also, make sure there are no spaces before you key in the letters.

Try clearing your website cache.

If these do not work it may be that your subscription period has now expired. If this is the case please contact us.

If you still have a valid subscription the only other reason may be that your account has been disabled due to abuse detection.

If none of these applies, please contact our Technical Support team.

Technical questions

1. What are the technical requirements for using this website?

In order to access the website, you need a standard web browser such as: Internet Explorer 11 and Edge; Mozilla Firefox 50; Safari 9; Google Chrome 55 

You will also need an internet connection, HTML and JavaScript support. Your operating system should be one of the following: Windows XP; Windows Vista; Windows 7; MAC OSX+.

You will also need MS Office installed on your computer to be able to open images in PowerPoint files.

The Oxford Clinical Psychology products are best viewed with a screen resolution of 1024x768, although they will also work at higher and lower resolutions. Please note that some tables are wide and so require 1024x768 screen resolution.

2. What if I have problems accessing the website?

Please do the following:

  • Check that you are connected to the internet when you try to use the site
  • Try going to another website. If you can't, your internet service may be experiencing problems.
  • Check that you are typing your email and password correctly
  • Check that you are using a recommended browser: Internet Explorer 7.0 or later, or Firefox 3. If not, try going to the website using one of the recommended browsers.
  • Check whether you are using a firewall

If you do use a firewall, add http://www.oxfordclinicalpsych.com to your trusted sites, also known as your whitelist. If that does not work, deactivate the firewall and then try accessing http://www.oxfordclinicalpsych.com again. If deactivating the firewall does work, remember to activate it again when you have finished using the website.

  • Check whether you are behind a proxy server
  • If you are, it may be blocking your access to  http://www.oxfordclinicalpsych.com. Contact your system administrator and ask them to allow you access to the website.
  • Do you use security software? This may be blocking access to  http://www.oxfordclinicalpsych.com.
  • Check whether you have cleared your cache recently

Your browser cache is a temporary storage area that holds web pages that you have looked at. Getting information from the cache is usually quicker for the browser than getting it from the internet. Such decisions are made in the background and you usually do not need to be involved. However, this can mean that you do not get the most recent version of a web page. If you are finding that the website is behaving strangely, you might find that the problem is fixed by clearing (or emptying) your cache.

To clear your cache in Firefox:

Log out of the website and close all other open browser windows

On the Tools menu select Options.

Click the Privacy icon and then the Clear Now button.

Click the Clear Private Data Now button.

Click OK.

To clear your cache in Internet Explorer 7:

Log out of the website and close all other open browser windows.

On the Tools menu select Delete Browsing History.

Click the Delete Files button.

3. Do I need JavaScript?

Yes. If you need to enable JavaScript, please bear in mind that the way to do this will be different for each browser. For Internet Explorer 6 please follow the instructions below:

You can tell IE6 to enable pop-ups and JavaScript only for trusted websites. You first need to specify that  http://www.oxfordclinicalpsych.com is a trusted site, and then enable pop-ups and JavaScript.

    On the Tools menu select Internet Options.
    Click the Security tab on the Internet Options dialog box.
    Click the Trusted sites icon.
    Click the Sites button.
    Under Add this web site to the zone: type the URL (you might want to copy and paste the URL to prevent typos).
    Click the Add button.
    Make sure that the check box next to Require server verification (https:) for all sites in this zone is not checked.
    Click OK.
    Now enable JavaScript:
        Click the Custom Level button.
        Scroll down to the options under Use Pop-up Blocker. (It is quite a long way down).
        Click the Enable radio button.
        Then scroll down to the options under Scripting.
        Under Active scripting click the Enable radio button.

4. What does the search function provide?

You can carry out basic search by using the search box provided in the upper right-hand corner of the website. To refine your search results, use the left pane available on every search and browse results page. This pane allows you to search for specific terms within a chosen piece of content (i.e., full text, bibliography, author), refine by specialty, disorders and clinical problems, or series, and refine by publication date.

Search results are displayed in groups of 10 per page by default. However, you can change this to 20, 50, or 100 results per page.

  • If you have any problems with search results you receive, please check the following:
  • If you searched for an author name using initials, try again using only the author's last name.
  • Truncate words using the asterisk (*) to find word variations: hoard* retrieves hoard, hoarder, hoarding.
  • Pay particular attention to terms containing hyphens, periods, or other punctuation. Punctuation is ignored and letters or numbers separated by punctuation are treated as separate words: Search IL-4 with il-4 or il 4 (with a space), but not with il4 (without a space). Search CBT with cbt, not with c-bt or c bt.
  • Avoid Greek letters, superscripts, subscripts, and other special characters.
  • To search for an author name containing special characters, use the wildcard "*" to truncate the author name before the special character. For example, to search for articles by "Stefan Grundström" you should search for "Grundstr*".
  • If you used parentheses, make sure that they are matched.

5. What is your policy on third party data mining?

Oxford University Press recognizes the research benefit of Text and Data Mining (TDM) across a variety of research fields. As such, we are happy to accommodate TDM for non-commercial use. Although researchers are not required to request permission for non-commercial text-mining, OUP is happy to offer consultation with a technical project manager to assist in planning your project, including avoidance of any technical safeguards triggers OUP has in place to protect the stability and security of our websites. To request a consultant for your TDM project, please e-mail Data.Mining@oup.com

OUP is also happy to consider any Commercial TDM requests. To request approval for TDM for commercial use, please email Data.Mining@oup.com

6. How do I use interactive PDFs?

Many of the titles in the Treatments That Work series contain a selection of forms, worksheets, and handouts. For a full list of available forms, click here. While we provide free access to these as a public service for our readers, please note that only a trained clinician can provide therapy.

Downloadable PDFs will have a PDF icon next to them. For example:

PDF Icon

 

 

Clicking on this will either open the PDF within a compatible browser or download it to your device. Please be sure to save the file onto your personal device or computer before filling it out in Adobe Acrobat DC (or higher). Filling out the form within a web browser will not save your responses.

Accessibility

1. What accessibility standards does the site meet?

The following requirements have been implemented within the website to ensure compliance with Priority Levels 1 and 2 of the W3C accessibility guidelines:

  • Fonts can be resized on the screen
  • Colour does not convey any critical meaning
  • Content and structure are separated from presentation
  • Foreground has been differentiated from background for visual presentation
  • A logical reading order has been set
  • Content does not use any flashing text or graphics, or looped animations
  • Text has been formatted correctly (avoiding full justification)
  • Buttons are of sufficient size